Terms of Service

Last Updated: January 2025

These Terms of Service govern your use of License8's gaming compliance consultation services. By engaging our services, you agree to these terms. Read them carefully - they define what we deliver and what we expect from you.

1. Service Scope and Deliverables

License8 provides gaming license application support, regulatory consultation, and compliance advisory services. We do not operate as legal counsel unless explicitly stated in your engagement agreement. Our deliverables include jurisdiction analysis, application preparation, regulatory liaison, and post-approval compliance guidance.

Services are customized per engagement. Your Statement of Work (SOW) defines specific deliverables, timelines, and pricing. If it's not in the SOW, it's not included in your package.

2. Client Responsibilities

You're responsible for:

  • Providing accurate, complete information within agreed timelines
  • Maintaining open communication with our team and regulatory bodies
  • Paying invoices according to the payment schedule in your SOW
  • Ensuring your gaming operations comply with applicable laws
  • Responding to regulator requests promptly (we'll guide you, but you're the applicant)

Delays caused by incomplete documentation or missed deadlines on your end may extend project timelines and incur additional fees.

3. Payment Terms

Our pricing structure is transparent: fixed-fee packages or hourly consulting rates as outlined in your SOW. Payment schedules typically follow a milestone-based structure - initial deposit, progress payments, and final settlement upon license approval.

Invoices are due within 15 days of issue. Late payments accrue interest at 1.5% per month. We reserve the right to pause services if your account becomes 30+ days overdue.

Government fees, legal counsel fees, and third-party costs (background checks, audits) are your responsibility unless otherwise specified.

4. Confidentiality

We treat your business information, application materials, and strategic plans as confidential. We won't share your data with third parties except where required by regulators or with your explicit consent.

You agree to keep our proprietary methodologies, jurisdiction insights, and regulatory strategies confidential during and after our engagement.

5. No Guarantees on Approval

Here's the reality: we prepare bulletproof applications, but we don't control regulatory decisions. License8 has a 95%+ approval rate because we vet clients rigorously and only take on viable applications.

We do not guarantee license approval. Regulatory bodies make final decisions based on their criteria. If your application is denied due to factors beyond our control (criminal history, financial instability, regulatory policy changes), our fees remain earned for work completed.

6. Limitation of Liability

License8's liability is limited to the fees paid for services rendered. We are not liable for indirect damages, lost profits, or business interruptions resulting from regulatory delays or denials.

7. Termination

Either party may terminate the engagement with 30 days' written notice. You remain responsible for payment of services completed up to the termination date. Refunds are handled per your SOW terms.

8. Governing Law

These Terms are governed by the laws of [Jurisdiction]. Disputes will be resolved through binding arbitration in [Location].

Questions? Contact us at [email protected] before engaging our services. We're here to clarify anything that's unclear.